Terms and Conditions
Last Updated: [February 1, 2025]

Welcome to Bilinguafy! These Terms and Conditions govern your use of our online English learning platform. By accessing or using our services, you agree to comply with these terms.

1. Use of the Platform

1.1. The platform provides online English lessons through live classes, pre-recorded content, and learning materials. 1.2. You must be at least 18 years old or have parental consent to use our services. 1.3. You agree to use the platform for lawful purposes only and not engage in any activity that may harm the platform or other users.

2. User Accounts

2.1. You must create an account to access certain services. You are responsible for maintaining the confidentiality of your account credentials. 2.2. You agree to provide accurate and up-to-date information. 2.3. We reserve the right to suspend or terminate accounts that violate these terms.

3. Payments and Subscriptions

3.1. Some services may require payment. Fees are specified on the platform and are subject to change. 3.2. All values of services, from online lessons to courses, are in Brazilian Real (R$ - BRL). 3.3. Payments are processed securely through third-party providers. 3.3. Refund policies, if applicable, are outlined separately.

4. Cancellations, Rescheduling, and Refunds

4.1. Users may cancel already scheduled online lessons and their subscriptions to courses according to the refund policy. 4.2. If the lesson is cancelled at least 12 hours before the start of it, you are entitled to a full refund minus (-) the processing fee. 4.3. If the lesson is cancelled 4 to 12 hours before the start of it, you are entitled to a partial refund (% of refund subjected to the period before cancellation). 4.4. A lesson can’t be cancelled 4 hours before the start of it and the lesson is marked as given (unless agreed upon with bilinguafy.com under certain conditions). 4.5. Only one rescheduling per individual lesson. 4.6. Lessons can be rescheduled at least 4 hours before the start of it. 4.7. If the student doesn’t attend the lesson without any prior notice the lesson is marked as given.

5. Intellectual Property

5.1. All content on the platform, including lessons, videos, and materials, is the property of Bilinguafy and protected by copyright laws. 5.2. You may not reproduce, distribute, or share content without explicit permission.

6. Code of Conduct

6.1. Users must respect teachers and fellow learners. 6.2. Any form of harassment, hate speech, or inappropriate behaviour will result in account suspension and a ban from the site and its services.

7. Limitation of Liability

7.1. Bilinguafy is not responsible for any technical issues, interruptions, or third-party service failures. 7.2. We do not guarantee specific learning outcomes but strive to provide high-quality educational content.

8. Privacy Policy

8.1. Our Privacy Policy explains how we collect, use, and protect your personal information. 8.2. By using our platform, you consent to our data practices as outlined in the Privacy Policy.

9. Modifications to Terms

9.1. We reserve the right to update these Terms and Conditions at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

10. Contact Information

For any questions or concerns, please contact us at bilinguafy@gmail.com.

By using Bilinguafy, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.